Members

Know who plays — and who's slipping.

Core regulars

4+ visits/mo

Casual actives

212

1–3 visits/mo

Cooling

no visit in 14–30d

At risk

no visit in 30–45d

Lapsed

45d+ · win-back running

At risk — CourtStack is already on it3 members in the win-back pipeline

James L.At risklast visit 34d ago · LTV $410Win-back email sent 2d ago

Nina R.At risklast visit 38d ago · LTV $180SMS follow-up queued

Tom B.Lapsedlast visit 52d ago · LTV $890Call-back scheduled Thu

Always-on automationsReviewed once by your CourtStack team · run forever

New-member welcome seriesEmailSMSDay 0 / 3 / 7 after first booking14 in+$310Active
Intro-clinic follow-upEmail2 days after attending an intro clinic9 in+$225Active
First-lesson upsellEmailSMSBeginner with 4+ visits and no lesson history31 in+$360Active
Ball-machine add-onEmailMidday solo booking confirmed22 in+$150Active
30-day win-backEmailSMSNo booking in 30 days18 in+$196Active
Birthday touchEmailMember birthday (free guest pass)0 in—Paused

Member intelligence

MemberRatingVisits / moLast visitLTVBest channel